BSH offered me a 'Special Purchase Agreement' to replace my double oven because they were unable to replace the faulty hinges. I gave them the model/serial numbers and they said they would replace it with the exact newer model in the same size. HOWEVER THEY DID NOT MENTION THE OLDER MODEL WAS MADE SMALLER THAN THE NEWER ONE.
Upon calling the company to replace the model that was too large they said since I agreed to cabinet modifications, they were not responsible. However they did not disclose an important fact: that the new model is made larger than the old one. I signed the agreement with the understanding that I was getting the SAME SIZE MODEL.
It was my understanding that I was responsible if the cabinets were damaged upon installation, which was not the case. The installer could not use the oven that was sent to me. This company admitted not mentioning the different size and said there was nothing more they would do. I'm stuck with an oven that will not fit.
BSH has acted in a fraudulent manner. Buyers beware, all details may not be disclosed!
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