Complaint / Review
Sabana windowns - Jimmy Abravaya
Sabana Window Orderd a Mahogony door - it was delivered 6 months late - scratched

This is a 9000$ transaction.
The service was horrible from the beginging. The head sales person - Enrique - who deosnt speak english constantly lied and was incompetent. I had to go down and see the owner myself.
Afther 50% was paid - the door wasnt delivered. Had all kinds of issues "at the factory in honduras" - After threatming them - they delivered the door - which was scratched.
They send a person to inspect who advised that it will be fixed - it never was.
One lie after another. Finally i mailed a check $200 for additioanal wood panaling (which was supposed to be delivered for free as part of the deal). Since then, for 4 months - they dont take my phone calls. Jimmy the owner is never there. The sec. Takes a message and never calls back.
End of the story - for an additional $2000 I have taken a carpenter - (Jimmy promised to send his guy) and I will have to do it myself -
Customer service - below zero.
Rude and incompetent. Zero care for clients.