My wife and I contracted this company to build our custom pool. At sales the entire company was friendly and helpful until we signed the contract, once the contract was signed they became difficult and arrogant, told us that the permit would only take 2 days to get-it was a lot longer than that. When they excavated the pool they left our driveway and streets a mess, dirt everywhere, our neighbors were upset to say the least. I asked the person who dug the pool if he was going to clean up the streets and he laughed at me and said "gonna rain, that will take care of it", sure enough it rained the next day and washed all the dirt right into the storm sewer, "thats why we pay high taxes so that our city can clean out our storm sewers", that was Gold Medals Response when I asked them about it.
During the spraying of the cement into the shell of the pool we were asked to let them into our garage to allow them to reset my GFCI because the pump they were using kept kicking the GFCI. During the course of this it seems one of their workers went into the garage and stole my tool box full of tools along with several other things. When I called them I was told "if you did not catch them in the act we cannot do anything".
The entire construction experiance was the worst experiance we have had in our lives, every phase was a challange for them and we had to constantly correct them on what we were told we contracted for. Once again when we called into speak to the Owners Steve/Josh Sandler they were arrogant and treated us like it was their pool instead of ours. On one occasion they told us they would just put the entire job on hold and we might miss the swim season.
The pool is less than a year old and is cracked and they will not warranty it because they say its not leaking, the decks around the pool are also cracked. They claimed it was the result of ground movement and therefore not covered by warranty. They took no premptive measures to prevent the decks from cracking, an engineer has advised us that it could have been prevented by proper building methods.
These overall workmanship is very poor to say the least. If you are thinking of using this company I would think twice, they spam the internet with all good stuff on themselves but I can tell you our pool really was/is a disaster.
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