Just check this BBB complaint - he still won't return or answer calls! If he really thinks we owe him, why won't he just contact us and give us the final bill and receipts?! And finish the job for that matter!!!
Consumer's Original Complaint:
I received a notice of intent to file a lien on my home from Alma Construction's subcontractor: P&L Electric today for the amount of $386.00.
Alma Construction has failed to arrive on dates arranged to work on the basement finishing project on multiple occasions with no communication or explanation. Currently, they are failing to fulfil contractual obligations both to us as homeowners and apparently their subcontracted employees as well. I've requested detailed timeliness on multiple occasions to no avail.
The job began on Jan 19 with an estimated 4-5 week completion cycle. It is now April 9 and there is no flooring (carpet and tile as previously agreed upon), baseboards, doors or door framing, and no dimmer switch installed.
We corresponded via email on Wednesday, March 4, 3:23 PM with our first attempt at problem and progress resolution. He responded with the completion of the installation of 1 shelving unit (one day of work) and then once again has disappeared. Throughout the contract period, Guilermo has been unreachable - even to the point of his voicemail being so full we could not leave a message for days on end.
We have several concerns with the level of communication received from to date.
On March 4 the communication included the following:
To outline the outstanding issues for discussion:
- Carpet installation: we have agreed to have both the basement and stairway/landing done. Please schedule the installation to cover both areas. The carpet and pad selection was given to Ruby (per your request) over 3 weeks ago now. As discussed, please leave a copy of the detailed estimate from Lowe's in the paperwork in the basement for our files.
- Painting: we would like to know the schedule for when you have planned to have the walls primed and painted (the colors were selected over 3 weeks ago and left in the construction permit folder with the other paperwork). We selected the one blue highlight color as we had discussed in our original agreement to be the back wall - the far back wall to the right when you enter the room from the stairway.
- Fixtures: We have the product code for the lights (3 included in the contract) and will pass that to you when we meet. We believe it is the standard white fixture with the white marbled glass dome.
- Built-in Entertainment center and shelving: This was drawn onto the original contract. We would like to see a drawing of what can be expected as well as go over with you the opening for the TV to ensure we are involved in setting the height and spacing of the openings for the electronics as we had previously discussed. We specifically want to ensure the TV opening is at the desired height.
The original estimate and timeline you gave us was a 4-5 week start to completion schedule. Your start date was Jan 19. It is now March 4 (this is week 7). I would like to know what days you plan on being in our residence as we have security concerns with the current set up when you and your contractors fail to arrive for at times weeks on end apparently.
I understand there have been other jobs and illness that have caused delays on our contract, however, we simply want to understand where we are in the prioritization of things. You have had no problem cashing our checks and we have been absolutely responsive to any and all of your requests. I don't want to have to escalate our situation beyond the communications between the 3 of us, however, will do so if our job does not close out quickly and efficiently and in a quality manner. I look forward to going over the final details with you tonight or tomorrow evening. Thank you.
Lt;br /
I want the lien being proposed on my home to be resolved. I want my basement and the contract agreement we signed in Dec 08 to be honored. I want this to be resolved as quickly and respectfully as possible. That is difficult if we can't even reach the owner of the business. Thank you for your help.
Consumer's Desired Resolution:
I want all compesation to subcontractors to be paid - with NO LIENS filed against my residence. I want the home to be finished in the agreed upon fashion within a reasonable timeframe. No more than 1-2 weeks from today - this has gone on for far too long... 4-5 weeks has now turned into 3 full months! I want proof of payment from all subcontractors prior to payment of the final instalation for finished product. I want an itemized, detailed list of all materials, subcontractors, and work done in all stages for the basement valuation prior to final compensation. I want all work completed in a professional manner and level of craftmanship.
BBB Processing
04/09 web BBB Case Received by BBB
04/13 jova BBB Case Reviewed by BBB - Accredited Business
04/13 Otto EMAIL Send Acknowledgement to Consumer
04/13 Otto MAIL Notify Business of Dispute - Accredited Business
04/29 OttO BBB No response to first notice to member
04/29 OttO EMAIL Consumer - Have You Heard From the Company
04/29 OttO MAIL Reminder of Dispute to Co. - Accredited Business
05/07 OttO BBB No Response received from Business on 2nd Notice
05/22 jova BBB MAKE A PHONE CALL: Left message on general vm. And sent email
From: Jovan M. Chavez
Sent: Friday, May 22 12:57 PM
To: '[email protected]'
Subject: BBB complaint
Importance: High
To Whom It May Concern:
We have received this complaint into our office but have yet to receive a response. Please view the link below and respond. If you have additional questions or concerns please feel free to contact me. Thank you
Http://data. Denver. BBB.org/complaint/view/75078243/b/e8ed97
05/27 OttO BBB No Response received from Business on 2nd Notice
06/11 jova BBB MAKE A PHONE CALL: Spoke to owner and he will respond by Monday 6/15_
From: Jovan M. Chavez
Sent: Thursday, June 11 11:48 AM
To: '[email protected]'
Subject: BBB complaint
Please click on the links below to respond. Thank you
Http://data. Denver. BBB.org/complaint/view/75078243/b/e8ed97
Http://data. Denver. BBB.org/complaint/view/75078495/b/e8ed97
06/16 OttO BBB No Response received from Business on 2nd Notice
06/29 jova BBB RECEIVE BUSINESS RESPONSE: I have been struck with a debilitating illness of which I cannot pay for the medication. This has caused a whole slew of problems both business and personal related. Nevertheless I will finish all the promissed things on this job. I know it's been longer than expected, but my illness is not getting any better.
06/29 jova EMAIL Forward Business response to Consumer
07/06 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE: (The consumer indicated he/she DID NOT accept the response from the business.)
The last communication received was at the end of May 09. The final walk through has not been completed and there are open items that need to be addressed. These items include:
- Repair to doors hung that were not balanced/installed correctly and have fallen off due to improper balancing.
- Repair of texture on wall from where door fell off and damaged part of the supporting wall.
- Fix Electric outlet that does not work.
- Provide documentation stating business responsibility for any future liens filed on the residence due to non-payment of subcontractors associated with this contract as well as proof of payment of subcontractors hired for our job.
- Provide documentation and warranty on carpet installation and carpet.
We are severely disappointed in the lack of communication and follow-through. The professionalism and quality of the work is questionable. The basic and very straight forward "3-4 week job" started Jan 19 and has not been completed with no personal communication attempts as of July 6. Based on our experience, I'm appalled and would never recommend this business to anyone.
07/09 jova MAIL Forward Consumer Rebuttal to Business
07/27 OttO BBB No Response from Business re: Consumer Rebuttal
08/12 jova BBB Make Phone Call to Accredited Business
08/17 OttO BBB No Response from Business re: Consumer Rebuttal
08/21 jova BBB Bureau judged complaint to be closed UNRESOLVED
08/21 Otto EMAIL Inform Consumer - Case Closed UNRESOLVED
08/21 Otto MAIL Inform Business - Case Closed UNRESOLVED
08/21 Otto BBB Case Closed UNRESOLVED
09/16 jova BBB ReOpen the Complaint
09/16 jova BBB RECEIVE BUSINESS RESPONSE: The basement was finished according to the contract. The customer still hasn't paid the remaining $1350 balance that he owes us!
09/16 jova EMAIL Forward Business response to Consumer
09/18 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE: (The consumer indicated he/she DID NOT accept the response from the business.)
I have not recieved the requested repairs - electric outlet that never worked, doors that have fallen off hinges and wall damage due to poor instalation, carpet information and documentation, a final bill, or even a final walk through as previously promised.
Based on the contract agreement, and payments already made, I only owe the final payment upon a final walkthrough and job completion. Based on payments made thus far, as well as the contracted amount, I only owe a remaining $800 upon final completion and approval.
We have requested the basic repairs as stated in the complaint throughout the process, the documentation as previously requested, as well as signed statement of responsibility for any subcontractor liens that may have been filed against the residence due to Alma Construction's shotty business practices.
Alma Construction has not completed the contracted work, nor provided the documentation or final walk through as contracted. Therefore, Alma Construction is in breach of contract. Upon the satisfactory fulfillment of the requests in this claim process, final payment will be made of the owed $800 as contracted. Not before then.
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