In December of my wife and I purchased a sofa from Bo Concept. We decided to have it foam and feather like the cushions on the leather couch in the showroom. When the couch arrived in February, I informed Bo Concept of our displeasure with the couch, in particular the cushions. To date, I have been back to the store 3 times regarding our total displeasure of the foam/feather cushions on the sofa. The problem is that the cushions bottom out and loose their shape upon seating. Additionally, they are extremely uncomfortable!
When, I explained the problem to Sorin, his only suggestion was to fluff them up and that with time they would soften up. Because of our extreme displeasure of these cushions, we did some research as to why they would bottom out in such a manner, both online and with an expert cushion maker. All seem to state that the way in which they were made, was incorrect. Rather than mix foam and feathers together, the cushions should have a feather pouch sewn around a foam core.
On my last visit I realized that the couch we purchased is made by a different manufacturer than the leather couch, which happens to be made by Lind, which we were shown as the example for our couch cushions. Words can not explain how disappointed I am to find this out. Is this type of bait and switch tactic customary at Bo Concept? Additionally, this is not the first time this has happened to me at Bo Concept. I also ordered a solid wood bedroom set that was anything but!
Bo Concepts offer was to replace the cushions with the same crappy cushions we already hace. What a joke!
BTW - Bo Concept is nothing but a triple priced IKEA
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