We purchased a 5 piece bedroom set from this company on May 30... Up until today, we haven't received the dresser in proper condition and we are VERY VERY unhappy.
We received a damage piece on June 5 and on August 28, after numerous calls on our part, we received a replacement that is also damaged. The drawers and frames are broken and chipped on the edges and the wood/veneer is flaking off. The dovetails on the drawers are broken and separated by 1/2 of an inch and pieces of wood flakes are cutting into your hand. There is also mould at the bottom inner part of the dresser.
If you are a future buyer and care to read our complaint, my one advise - be very careful, if you are looking for good quality, don't shop here! Please be wary of this store and their furniture quality, this should be your last resort if you ever need to shop for a special piece for your home. I would recommend Star Furniture and many others over this company.
For many reasons, a few of which I may take time to list:
What you see and order, is not what you receive, the pieces on the floor are better and more sturdier, what you get is nothing in comparison. Made in China - poor excuse.
Customer Service are rude and impolite and doesn't care to help you even when THE DUMP has just dumped a damaged piece of furniture in your bedroom; I can list names... But lets be nice and don't.
Major delays for replacement: Furniture was delivered on June 5 with damages and not replaced until August 28, only to find more damages than before. PS: They promise to replace damage furniture within 30 days, but 90 days approach and no follow ups.
No consumer satisfaction: We called 5-6 times for help, we explain over and over, we get no apologies, no kind answers, it's just one excuse after another. We ask for a manager, even by name to no avail, the manager was standing right there but our calls go right back to the original rude customer service representative who once said we have none left in stock.
Our last resort was to go back into the store and find our sales representative and of course the manager was there to help us, very cordial and very nice. But in the end, he does nothing more than promise another immediate replacement.
This is sad, given the status of our economy right now - the standards of customer service is at it's lowest point. How can we the consumer be confident to make purchases? They take our money and they don't care what happens after.
Deceptive customer service: At one time I called to follow up, only to find that our file was covered under rubble on someone's desk who was sick or out of the office for a week and I was told that no one would interfere with her desk or her job... Well obviously they did when I called to ask for my replacement of a damaged piece of garbage furniture they delivered to me.
Delivery people don't care about you or your product... The wrapping is just a piece of blanket which probably lead to more damages in the truck. Also, we were told our furniture was damaged by termites... Hard to believe but termites may be crawling out of our bedroom pieces. The driver nicely said that the truck is sprayed.
I am so frustrated at this point, I felt like standing at the door of this company and tell every single customer that the furniture is no good... Beware. I hate to know that i had so much trust in a company who cheats thier customers with poor quality service and funriture. I've read and seen that many buyers have gone through more than I went through with the DUMP, even to the point of spending 10k, but it seems like we had the same ugly treatment.
One positive side is our sales rep, she was very nice, she warned us about the 20% restocking fee that would be charged to us if we refuse the delivery... So even if it was not to our liking and it's damaged, we still needed to accept it and we did... So we didn't go down that road of losing that money... Sorry for all of you who did.
I can go on and on with more specifications... But I am tired and why should I, in the end, it's my money, no one cares but me.
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