I am so extremely angry with this company.
Moved from Chicago to NY. They do very bad business.
Do not use this company!
When I have time to write more, I will.in the mean time, feel free to contact me for more info. I have lots to say.including:
- they lost 2 boxes. One is completely un-replaceable. Its full of photos from childhood and many personal memories,
- the other contains all the cables for the tvs, a playstation and more electronics.
- we ended up paying double what we were quoted
- we were not told about the $500 charge to deliver our things, in addition to what we had already paid.
- when i called to complain about it. The person that answered the phone had clearly answered this question a hundred times, because i was given a very rehearsed answer, "ma'am, you signed the contract, didn't you". I never signed anything that said i had to pay an extra $500. That was filled in later, after i signed it!
- had i known that i would have to pay an additional $500. I would not have gone with this company. As an honest business owner myself, i can't help but feel bait & switched and lied to. How can anyone feel right running a business like that. I have never misrepresented the cost of any of my services or been so dishonest about the price of my inventory/services. If there is going to be any additional charges, i tell them or at the very least estimate - i don't stay silent.
- my deposit was taken, but, after that, brian in the sales department never answered my phone calls or e-mails. I asked him questions about the move etc... And never heard back from him... To this day. I had to call several times to set-up and confirm my date/time.
- our furniture was not handled properly.
- in their sales pitch, they claim not to be a broker. But it sure feels like they are a broker when we were told by a subcontractor/freelance mover that we had to pay $500 to deliver our things.
- the subcontractor only had one helper... To move 3 bedroom home. We helped out a lot, and it still took over 6 hours.
- we were told that we would be given 24 hours advance notice. We were given about 10, and told that we needed the extra money by then too.
Nawal
Rego Park, New York
U.S.A.
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