Had West O Plex do a roofing job in Summer 2008.in May roof leaked. Contacted them immediately, came out, did nothing, scheduled nothing. Requested covering over affected area, again, did nothing. More rain, more water intrusion. Ceiling damage escalated due to West O Plex doing nothing. Now ceiling is damaged. Roof leak caused by incorrect re-installing two sky lights to the roof, which they did not opt to replace as they were in excellent condition.
Per complaint to BBB, they have lied about just about every aspect, stating things they say are in their contract which as not, etc.
3 months later, still fighting to get corrective action done, and damage caused by West O Plex's leaks repaired, which they say they are not responsible for. The photos take in chronological order speak for themselves.
If you don't want your house contents and interior damaged, a poor roofing job done quickly just to make a buck, don't use West O Plex. They don't return phone calls, deny you even call their office, etc.
They lack integrity, honesty and character. I am so very sorry I ever chose them. Probably the reason their sales person left and went into business elsewhere.
We have no indication when or ever, this whole situation will be resolved and our house put back to the way it was prior to May. West O Plex sure doesn't give us peace of mind.
Our attorney told us to sue them but we are giving them more time to see what they eventually do. At present, we have a leak that isn't resolved and a ceiling that is terrible thanks all to West O Plex.
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