I ordered a Queen Comforter Set form www.dock24.com web site back on 07/10. I used my bank card to order this comforter set. Later that week I checking my bank statement on line and noticed that dock24 had double debted my bank account.
I tried to contact them using the 1-800-527-0064 they publish on the web site. All you ever get is a recorded message, to leave a voice mail and they will call you back. Someone called me from customer service, and I explained them about the double debit, and that I wanted my money back for the overridge only they charged. The lady said she would turn over to their accounting dept.
I waited a couple of weeks and received no response. So I called again and again and left several voice mails and got no response. I turned this over to my Bank as unauthorized transactions, the double debit only. My bank refunded the double debit only, and left the 1 valid charge on the debit. Around 07/31/01 after still not receiving any calls back form dock24, I called 800-527-0064 and left a voice mail, and canceled my order which was order number: 1672 for $159.99.
I have called them several times, and have not received my money back nor my order. I am only doing this out of desperation, I beleave I will not get my money back. I hope this report will stop someone else form making the same mistake I did.
I think this company needs to be investigated. I would also like to know what City or Town, dock24.com dose business form, so I could report them to their local law enforcement authorities and Better Business Bureau. Thanks Randy Haught
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