We had U-verse cable and internet service for about three months. After many service quality issues and several at-home visits by AT&T repair persons, we decided to cancel U-verse service in March 09. AT&T instructed us to return their equipment (gateway and receivers) via a UPS Store. We did so and within a month received a billing credit. Then, about two months later we received a bill for about $600 from AT&T claiming we did not return the equipment.
Fortunately we did keep a tracking number that was provided by the UPS Store. The package was tracked as being received by AT&T at Laredo TX on 3/25/09. We have a date and name of person receiving the package. Two calls to AT&T have not resolved our billing problem. Their customer representatives claim that we are correct, but say that they can not do anything to resolve our problem either. Yesterday we received a call from a collection agency about this matter... AT&T turned us over to collection without even investigating our legitimate concern.
I strongly advise against any business dealings with AT&T. They have the worst customer service I have ever experienced. We will be cancelling our AT&T local phone service ASAP. Beware at&t!
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