My air conditioning broke down at 9 P.M. On 7/13. I called AATC at that time since they advertise and claim to service the North Miami area and offer 24 hour emergency service.
I was told I would receive a call from a technician within the hour. The call never came. I called again and filed another request. I specifically clarified the city I live in and was told they serviced the city and that I would receive a call. That call never came as well.
Tired of waiting, I called AAA Air Conditioning in Miami and had a tech at my house within 30 minutes.
I have a 2 week old baby and was very concerned about the air conditioning breaking down and causing such heat for the entire night. I am thankful that there are companies out there like xxx who stand behind their advertising claims and provide excellent customer service. I can't say the same for Air Around The Clock.
To make matters worse. The next morning I receive a call from AATC claiming they do not service North Miami when I was told and their internet ads clearly say they do.in my opinion, this company is being mis managed and is clearly not dependable.
Nestor
North Miami, Florida
U.S.A.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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