Complaint / Review
American Signature Furniture
American Signature doesn't take accountability for selling inadequate furniture

This is our complaint filed with the BBB as well:

We purchased a sofa about 14 months ago. It was not used until recently. After about two weeks of normal use (i.E. Sitting to watch television) My husband sat down on it and heard a "pop" - the next time he sat on the sofa we heard the same "pop" - so we decided to turn the sofa over to see if something was broken. Three of the supporting pieces of plywood were broken and no longer supporting the cushions. We also noticed that the wood on the back of the sofa that supports the backrest was broken. This sofa has not been abused, jumped on - nothing but normal use.

We went into the location where it was purchased and spoke with Celeste, who we explained the situation to, and she told us that the sofa was no longer under warranty and there was nothing that she could do. We asked to talk to a manager - she said she was the office manager. We asked if there was any suggestions she had to remedy the situation, and she suggested calling someone else to repair the sofa. She kept repeating that there was nothing she could do to help. Celeste did NOT suggest we speak to the store manager, write to the company, or sympathize in any way with us to regain our respect for the company - nothing. She just said she couldn't help us, which is unacceptable.

AMERICAN SIGNATURE FURNITURE's website STATES:
"Our Commitment to You
We want you to be completely satisfied with your purchase, not just today, but in years to come, which is why we have put together this online information section. It should help answer any questions you may have about our policies and/or warranties. We look forward to building our relationship with you over the years, and hope you always turn to us when in need of furnishing your home..."

I would appreciate if American Signature Furniture took responsibility for the sale of an inadequate product, and step outside "the book" to either replace, repair, or refund the purchase price of this sofa.
DesiredSettlementID: Other (requires explanation)
Product_Or_Service: sofa

Yes
tucker, Georgia
U.S.A.