I bought a Toro lawn mower from Conns Clearence Center in Baytown. It had all the paper work and manuals hanging from the handle of the mower like it was brand new. It looked brand new. Took it home and it made a loud grinding noise when the self propelled was engaged.
I took the mower back to Conns and they told me they had to send it to their service center. It took 5 weeks and a few calls to the service center to finally get the mower back. I started the mower and it did exactly the same loud grinding noise.By this time I am getting really frustrated. I took it back to Conns. They had to send it back to the service center.
I got the mower back after 4 weeks of calling and getting the run around from the people at the service center. They rarely even answer the phone. Their service at the center is the wurst customer service I have ever delt with.
I finally got the mower home and it did work a lot better, but still made the grinding noise and it got worse. I had to take it back to Conns and have it sent back to the service center.
After calling and calling and getting put off by the phone answerer, I finally got to talk to a tech. He tried to tell me that their were parts missing from the mower like I have been taking it apart. I told him that they were the only ones who has had their hands on the mower. I also told him that a Toro mower is a good mower and I shouldn't have these kind of problems.
Well now it has been 5 weeks and they are saying that the parts have just now come it to their shop. Seems like it would be cheaper just to send it to the Toro dealer where a Toro tech can fix it the first time. I have been having to pay the lawn guys to get my yard cut. It would have been a lot cheaper to just go to Walmart and buy a new one.
I asked the manager at Conns what we are going to do if if doesn't work this time and she said that there are NO refunds and that I could pick something else in house that I might want. She said this was Conns policy. I don;t want anything else from Conns. Looks like small claims court is in my future.
Disgruntal consumer
Baytown, Texas
U.S.A.
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