I purchased a tub through Bathfitters out of Mesquite. I have had two failed installations and a year later I am still waiting on the third installation. Bathfitters of Mesquite Texas honors the warrantee only at their convienence.
I scheduled an installation on July 20, and was fully aware that the install would take 2 days. I even sent a letter to their complaints person of what I was told when I scheduled the appointment. I repeated to Raul from Bathfitters that the install would be from Friday to Saturday. They only scheduled me for one day and told me they could tear it out but I would have to sechuled another day for installation. (This was on a Friday so the next time they could reschedule would be next week) Raul from Bathfitters also told me that he never told me it was a Friday to Saturday installation.
I wrote a letter to the main franchise and put in it what I was told and mailed it that same week. I have already had them out before two other installation so this has become intolerable. I have even had the main franchise tech person Mark Orr from Canada in my home to see the mess made by the Mesquite franchise. The main franchise tech told them to fix it and that my install would be done on a Friday and finished on Saturday. They are now refusing to honor this. The owner Gerald Wood has even written a letter to my credit card company that I "thought that water was trapped in the liner" and that "she was not returning our calls" He has refused to acknowledge that my installation has failed for the 2nd time.
I want people to know about this because if they buy the tubliner and it fails the warrantee is worthless. The owner of the franchise will repair only at his convenience and the person buying this could be days without a bathroom for days and possible weeks.
If the Mesquite Franchise refuses to honor the warrantee than there is nothing that the main franchise will do. They won't even fix it. This a rip-off!
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