We purchases two Lane recliners from a local furniture store in our area and within a few weeks the padding that goes under your legs and makes up the front of the chair had totally lost its shape.
We called the store about the problem and they began procedures to have someone come look at the chairs. After about a week, they called and said Lane had their own people who service their furniture. So, I made an appointment with them and they came a few weeks later.
The service man was quite rude and told me that the furniture's padding lose its shape because of some law that was passed in California, where they had to be able to take the pad out and check to see if it was fireproof. Why would they have to do that when they can't take the padding out of the whole rest of the chair? This all sounded like a bunch of baloney to me, but the part that really blew me away was he told me I'd just have to get under my recliner and straighten the pad all the time. I'm 62 years old and I am not about to climb under the chairs each time someone gets up, to straighten the padding. It takes just one sitting and they look bad again.
One chair also makes a loud banging noise, which I couldn't get it to do when he was here. I put my foot up in the chair, the way I sit sometimes and he told me, "Well there's your problem, if you put your foot up there, that's going to happen." Meaning the pads will shift. I have two Lazyboy recliners, which I've had for 8 or 9 years (I showed to him) and never had to sit any certain way to avoid the pads from shifting. He had an excuse for that too. No matter what I told him, he had an excuse for why it was happening, but no logical or satisfactory solutions.
I called the store and they said they don't take items back after 14 days. According to some of your other complaints, apparently Lane doesn't do anything either, even though the chairs have a one year warranty. If I do hear from Lane and receive any kind of satisfaction, I will let you know.
I will never buy Lane furniture again.
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