I had been a customer of American Water Rescources for six years. They state that they will clear ANY blockage on your sewer line. Well I called them, they said they would have to send someone out to fix my problem.
The rattiest looking, most unproffesional plumber from Resolve Rooter came to my home. Seemed to be a mere child, MAYBE 19 years old. He came to my house, could not clear my blockage, so they came back two days later with a camera to camera my line.
Turns out I have a belly in my line, and guess what... American Water Rescources does'nt cover bellys. I called up and spoke with Dina, she stated to me that "A belly is'nt a blockage so it's not covered"...
How in the world, per the "Terms and Conditions" of my contract (which I had them send to me via physical mail), that all blockages would be cleared. I could not flush my toilets, use my showers, or anything in the home because my main sewer line was blocked by this belly.
Well I advised them I was going to take legal action against them, and after four days of staying in a hotel going back and forth with them and the idiots from Resolve Rooter, finally came out, and fixed the problem. After the hotel bill, the cleanup bill (which is not covered either, huh), and the wonderful $50.00 service fee, it would have just been cheaper to have the work done myself.
I promptly cancelled their services after the work is complete.
My advise to you, just handle your own problem, if you use these guy's service, cancel it. If your considering using their services, just realize why they only operate in 14 states, for a reason.
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