I reserved a moving truck online on 3/7/09 and read that I was able to cancel without penalty if done so within 48 hours of pickup. Today, I went online to view the reservation and after it required me to enter my pickup date, zip code, reference number, and credit card number, the page said the reservation could not be found and to call their toll free number. I called and got a lady who was very defensive, spoke fast, and became snippy after I requested to cancel the reservation (I explained it was only because I hired a moving company and chose not to drive across the country). After I kindly asked her if she could send me confirmation of the cancellation, she stated she would absolutely under no condition give me confirmation she canceled my reservation in writing nor would I receive an email. She began rushing me off the phone and insisted I check their website for the cancellation which states at the bottom: "We currently do not offer the ability to modify or cancel an active reservation made at www.budgettruck.com. To make changes or cancel your reservation, please call 1-800-567-6582. Please note that any changes made by calling this number will NOT update or display on budgettruck.com." I contacted my credit card company to have them note the incident in the system in case the reservation is not canceled. This is not a good way to do business and I will definitely go with U-haul or anyone else besides Budget, whether it is a rental car or moving truck.
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