Broken Heater 26 Days and they want me to wait another 7-10 days.
(all three contractors stated that system must be replaced)
The next day they changed their mind, without re-diagnosing anything or visiting the site. Somehow FAHBPC was able to help the contractor re-diagnose our heating system using either telepathy or some other system. Now they are going to change another part.
I asked what happens if this does not fix the issue, (recorded conversation with Rep.) the problem is in the air handler, not the outside unit.
I was told, they will send someone else out and start from the beginning. At that point we will be well over a 5 weeks without a functioning heater and it is snowing as I write this.
The outside temperature has been as low as 28F.
I also have it recorded that we have no recourse at 4 or even at six weeks, as long as they state that they are working on it, they are meeting their contract.
I was told that if I have a outside company comes in and repairs or replaces it, I will breech our contract and they will not reimburse me for anything.
My only option is to freeze, or have someone else come in and replace it. Possibly in a year or two I will recover the money in court.
We should try a class action suit, though I fear that they will go into bankruptcy and all paid customers will loose all their money.
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