Purchased a sleeper sofa in March and by the summer it was broken. It was only used as a bed three times over all those months. The sofa bed leaned back too far according my my guest and then all of a sudden would not push into a couch, thus leaving me with a bed 24/7 and no where to sit. I called Expo they said they would fix it, they sent the same sales man who sold it to me to look at it, and he took pictures and said I jumped on it. He also mentioned that it could have become faulty due to customers sitting on it, which leads me to believe I was given a floor model which was not part of my agreement. I said that of course I did not jump on it, and neither would any of my guests. They then preceded to tell me that they would call to let me know when they would send someone to repair it in 4 weeks. They never called. I called them and they gave me the run around, and then connected me with their manager and he said we jumped on the bed and that's why it will not fold in, thus voiding the one year warranty and this is the same conclusion the manufacturer states according to them. I'm a 76 year old woman. I do not jump, nor do my guest, on any beds. They refuse to fix, replace, or refund the couch, any of which I would accept. The sofa bed was never misused or "abused" as they state. They are trying to accuse the sofa's manufacturer defect as abuse on my part, and it is outrageous. If they had a qualified repair person look at it that was unbiased, I would have more respect for their decision. Bottom line, this piece of furniture should not break in under a year with its minimal amount of usage. The sales man who "took pictures" came to the conclusion that I jumped on the bed. How he is qualified to make that judgement? When I know that no one misused it? And the manufacturer says the same thing? I don't think so! They are using false information to get out of the warranty. They refuse to answer my questions or help me and have been EXTREMELY rude to me. I am currently processing a small claims report. I am very disappointed that it had to go this far. I urge people not to do business with these people/company! Their products are cheap, unreliable, with horrible craftsmanship. They should be ashamed of their treatment of a senior citizen, but I am not going to lay down and let them steal money from me. I know they will go out of business soon, how can a company with low quality and bad ethics stick around anyway. Consumers beware! Do your research!
Carol
Hacienda Heights, California
U.S.A.
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