Linens N Things is one of the many casualties of the current economy and it seems that because of this, customer service has gone by the wayside. Just clear out product and shut'r down!
This afternoon I stopped in to see if there were any deals to be found at my local store and came across a sign that offered a dish drainer set reg. Price of $59.99, now $26.99. Being that I have no dishwasher and the rack my landlord provided is seriously lacking for space, I thought this was the perfect opportunity to purchase a helpful item at a reasonably discounted price. Now there were many different kinds of dish drainers offered under this same brand name, but only one of them with the original price of $59.99. That was the one I grabbed and happily toted up to the register.
Neither on the credit card swiper or the clerks register screen did it show me the price of each item. The register screen was so small of print you would need a magnifying glass to see it clearly from the customer side of the counter. So when I got my receipt and reviewed it, i was charged 35.99 for the dish drainer. I promptly brought this discrepancy to the attention of the cashier and she debated with me for a second and then went to get 'someone else'.
'Someone Else' came up and the clerk explained the signage discrepancy and she went back to investigate. After a few minutes she came back to the register with the sign itself and pointed at the item description: '6 piece drainer set'. She said since that didn't match the 5 piece item I had purchased, there was nothing she could do for me. I informed her that the items under the sign was the exact item I selected and I verified that by the item reg. Retail price that was listed on the sign. Obviously there was a discrepancy one way or another with the sign in general. Either it was listed with the wrong description OR the wrong reg. Price.
As a customer I felt that due to this obvious error, they should honor which ever option the customer was purchasing. Because it covered an error for both portions of the signage. The burgundy haired lady just kept repeating herself pointing to the 6 piece set and my 5 piece set, like I didn't' hear her the first time. That wasn't the point, in my mind.
If a business' employee improperly signs an item, it is generally understood (at least in my experience) that if it fits the item you are purchasing, it is honored and then they go fix the sign so it doesn't happen again! Not just tell the customer over and over and over again that its not the 6 piece set. How do I know which item they meant it to be? The wrong description or the wrong price? Needless to say I will not shop any of the remainder of this 'going out of business' sale and am glad they won't be around to continue to frustrate future customers much longer!
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