I placed a web order with this company and something in the way the basket was being processed screwed it up. I tried to contact the company multiple times with no response for almost 6 days. Then it took multiple emails to not get the issue resolved. This company displayed no concern for the customer what-so-ever or honoring the pricing of my original order. I would not recommend anyone buying from them without a written confirmation in advance of all elements of the potential order before actually paying them.
Additonally, I would NEVER use PayPal with this company as a payment mechanism, because you will not have the same strengths in a dispute as you would by using your credit card directly with them. If you find you need to file a dispute with PayPal's process, your ability to collect is limited to their ability to collect according to the fine print in their user agreement. If you use a credit card via PayPal and you subsequently need to go to your credit card company, then you will chance losing your PayPal account. So, be safe and use a credit card only once you have complete written confirmation in advance of your actual order if you are doing business with Garrett's.
0 comments