I bought a Model 500 Edenpure heater from Bio-Tech in Canton as a 2007 Christmas gift for my wife.
It lasted two months until the fan died. Communications with Bio-Tech led to our driving to Canton to exchange it. The customer service rep there was very helpful and very courteous, upgrading ours to a refurbished Model 1000.
We brought it home and it, too, died after two months. I contacted the company again and was told to return it for an exchange, which I did in June via UPS.
In the meantime, with warmer weather and other distractions, it slipped my mind until September — there had been no response from Bio-Tech.
Another contact and they acknowledged that a replacement heater would be on the way, though it might take up to four weeks to act on it. The replacement — downgraded to a refurbished Model 500 — finally arrived in early October.
Bottom line: I paid for and received a Model 500 heater. It was faulty and was upgraded — at Bio-Tech's option — and replaced. When the replacement failed in only two months, it was returned and finally replaced with a refurbished Model 500. I'm not sure what would have happened if I hadn't decided to call and find out what was going on.
When the heaters worked, they were great. The problem was that they didn't last.
Bio-Tech's face-to-face customer service is excellent; its e-mail customer service leaves a great deal to be desired.
I'm confused by the "Not the same company" rebuttals. Are there two Bio-Tech/Edenpure/Suarez companies in Canton? That's hard to believe.
0 comments