Usacomplaints.com » Construction & Repair » Complaint / Review: One Source Roofing - Roofing incompetence negligence, destruction, and injury, lack of supervision, horrendously irresponsible. #355447

Complaint / Review
One Source Roofing
Roofing incompetence negligence, destruction, and injury, lack of supervision, horrendously irresponsible

One Source Roofing (Alice Johnson, President) is horrendously incompetent, negligent, and irresponsible.

One Source Roofing (Alice Johnson, President) is responsible for water and mold damage which caused a collapse, injuring me and requiring shoulder surgery, and doing about $400,000 in damage. One Source Roofing (Alice Johnson, President) destroyed my home and permanently changed my life.

One Source Roofing (Alice Johnson, President) says it has operations in Orlando, Vero Beach, and Fort Lauderdale, Florida. The Fort Lauderdale operation seems to have coincided with hurricane Wilma damage.

Before One Source Roofing (Alice Johnson, President) worked on my 65-year-old 3,000 sf house, there had never been a leak.

On September 23, One Source Roofing (Alice Johnson, President) started ripping off the roof at the east end of my house. One Source Roofing (Alice Johnson, President) did not properly cover the exposed roof. It rained, and water came in. I called One Source Roofing (Alice Johnson, President); someone came but did not adequately cover the roof. It continued to rain. One Source Roofing (Alice Johnson, President) continued to rip off more roof, moving west day by day. One Source Roofing (Alice Johnson, President) did not cover the roof adequately. I called One Source Roofing (Alice Johnson, President) many times, left dozens of messages, and a very few times One Source Roofing reponded. Over the ensuing weeks, One Source Roofing (Alice Johnson, President) persisted in removing more roof and not adequately covering it. Water poured in, such that I had buckets, waste baskets, and 33-gallon trash cans all over my house to catch the water. I was pushing water out of my house with a push broom. This was 24 hours a day. Some of the electrical shorted out.in spite of many calls to One Source Roofing (Alice Johnson, President), no one seemed interested in dealing with the problem. Almost all of my calls to One Source Roofing (Alice Johnson, President) were ignored. One Source Roofing (Alice Johnson, President) still did not adequately cover the roof.

On September 5 the contractor assured me the house was safe. At 10 o'clock on the night of September 5, the gypsum-and-plaster ceiling in my bedroom collapsed on me, about 70 square feet of it, very heavy, knocking me to the floor, cutting up my head and leg, and injuring my shoulder. Memorial Hospital Urgent Care Center sent me home with wy arm in a sling, and I had to have surgery to repair the shoulder.

I called and faxed One Source Roofing (Alice Johnson, President) about the collapse, injury, and damage, and the mother of Alice Johnson, President One Source Roofing, saw the fax and insisted her daughter deal with it.

Over the next few days, Alice Johnson, President One Source Roofing, called me three times, each time insisting she would immediately come see the damage, including me.

(Funny thing, One Source Roofing (Alice Johnson, President) let its insurance lapse August 31. One Source Roofing (Alice Johnson, President) did not get new insurance until September 6.)

After the collapse and injury, One Source Roofing (Alice Johnson, President) still, still continued to rip off roof and leave it inadequately covered. No responsible person from One Source Roofing (Alice Johnson, President) came to the site.

Finally, on October 18, eight weeks after the damage started and almost six weeks after the collapse and injury, Alice Johnson, President of One Source Roofing, came to my house. I gave her copies of the engineers' reports on the roof, the water damage and now the mold infestation. The mold report required gutting most of the house, and the insurance company agreed. (Mold is incidious and dangerous. It must be removed by workers in Haz-Mat suits. It is handled and treated like nuclear waste in movies.) The response of Alice Johnson, President of One Source Roofing, was that One Source Roofing (Alice Johnson, President) was qualified to deal with mold remediation. And to offer to wash down the walls with borax solution. Aside from this one visit from Alice Johnson, President of One Source Roofing, no one at One Source Roofing (Alice Johnson, President) showed an interest in the problem they had so entirely and unnecesaarily created.

It is now two years later. Standard homeowners insurance does not cover mold, nor does it cover water - or mold-damaged contents. Nationwide Insurance has paid about $100,000 toward structural repairs, and I have spent more than another $100,000. I have not been able to finish the repairs, which will require another (maybe) $50,000 or to replace all the clothes, furniture, rugs and possessions destroyed by water and mold, probably still another $100,000. I had to move out for eight month, so there were significant additional rent, moving, and storage expenses. Even electricity for the Rental of emergency air-scrubbers and dehumidifiers was $2,000 a month. Even electricity to run the air-scrubbers and dehumidifiers cost $600-$800 month.

One Source Roofing (Alice Johnson, President) missed and failed required inspections of the roof work, which was finally completed October 18. The roof instaled by One Source Roofing (Alice Johnson, President) was inspected by an independent inspector and found to be defective. The Chief Building Inspector of Hollywood, Florida, inspected the roof done by One Source Roofing (Alice Johnson, President); he said that while the visible work was of poor workmanship, it still met the City's minimum requirements for sign-off.

I have been suing One Source Roofing (Alice Johnson, President) for over a year. The insurer for One Source Roofing (Alice Johnson, President) said it was not liable. One Source Roofing (Alice Johnson, President) claimed the roof damage was done by the air-conditioning man. At no point did One Source Roofing (Alice Johnson, President) even try to do the right thing.

Please be forewarned about One Source Roofing (Alice Johnson, President). And please review your insurance coverage very carefully.


Offender: One Source Roofing

Country: USA   State: Florida   City: Orlando
Address: 894 Kennedy Blvd
Phone: 4076608552

Category: Construction & Repair

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