We purchased a couch for $2,000 and received it in october.2 months later the fabric started to shred they came and fixed. 3 months later same cushion and the arm of the couch started to shred, came and fixed it, 2 months after that more of the couch started to shred and had to be fixed.
Then when the couch was less than 1 1/2 years old the couch started to shred in several places but we were told we were out of luck, the warrenty on the fabric was only for a year and the fabric was discontinued.
We pursued them further only to be given a final offer of $1,000 store credit, which would not be so bad but you cannot purchase a replacement for less than $2,000 so now we would have to pay them another $1,000 for another couch, how crazy is that.
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