I have encountered an "Alice In Wonderland" situation where a meassurement means what THEY say it means at the Blinds House.
I ordered an inside mount window blind 45 1/2 inches wide by 72 inches long from the www.blindshouse.com internet site. My printed order confirmation page clearly shows the order as "1 window blind - 45 1/2 in. X 72 in." The delivered window blind measures exactly 45 inches wide!
When contacted about the error a company rep stated there was no mistake, that on an inside mount a 45 in. Blind is what you get when you order a 45 1/2 in. Blind. S/he stated it is an "industry standard" to take 1/2 in. Off the submitted measurement.
As I pointed out to the rep, nowhere on the website of www.blindshouse.com is it stated that 1/2 in. Will be taken off the ordered size. The rep refused a requested refund on the blind and instead offered a 30% "oops discount" off a new order.
I declined the offer, stating that I ordered a 45 1/2 in. Wide blind, that my order confirmation was for a 45 1/2" wide blind and that any normal person under these circumstances would expect to receive a blind that is 45 1/2 in. Wide.
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