Beware in the EAST VALLEY.
I received a call the other day from RK west (Rhino Kirby West) from a Chanel that promised they were a new company trying to get the word out about their carpet cleaning service. They asked if they could set an appointment to clean two rooms for free. They caught me in a good mood so I agreed.
Kim promptly showed up to the door with a gray case... introduced herself and said she was here to clean the carpets. I'm a fast talker (IT guy) but this lady was speedy. Barely caught anything she had to say. As she demonstrated the Kirby features we allowed our 1 year old to ransack her stuff. Our 5 year old to ask questions 5 year olds ask.:)
We sensed a high pressure sales pitch coming so we started to show disinterest. I was actually working from home and it was nap time for the baby. So we were trying to hurry her along. When we told her the $2199 price tag was too much she quickly jumped on the phone to speak to an imaginary Mr. Miller which she reduced the price to $1499 then to selling us the demo for even better and better terms.
At one point she even offered us a silly friends and family discount. All along the way she would'nt tell me a %. She kept writing on those stupid filters. At one point I had to get some things done and couldn't get rid of them so my wife suggested they head across the street to Target to buy an EYECLOPS. Yea during the presentation my 5 year old looked at the dirt with an EYECLOPS. Sorry if they start using them on the sales calls to your house.:)
When they got back Kim and Shane walked in and I told them I'd have to pass.By the way Shane walked in with discount EYECLOPS.:) Anyway Kims attitude started to change and she actually ripped up a written contract we made her write and left it near our front door with an empty Pepsi can and a dirty towel she used to clean the machine. As she walked out to yelled for Shane several times.
What a joke. I am writing this up because they ripped off about 4 hours of my day. I'll have to admit we were impressed with the Kirby cleaning power but the shampooing was horrible. She kept mentioning most carpet cleaning companies simply shampoo the dirt in the carpet because they use under powered vacuums.interesting when they got to shampooing our carpets they did the exact same thing. They didnt vacuum prior. And my carpet is still wet several hours later. AVOID these people.
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