This company's motto is " The lady with a team you can trust." Yeah right this lady and her team intentionally tried to deceive me by installing a 3 ton HVAC unit when they knew that I had been quoted for and was being charged for a 3.5 ton.
When this ladies "Team" showed up at my house on installation day the invoice was for a 3 ton system for $3798. I showed one of the "Team" members my proposal which was for a 3.5 ton unit for $3498. Then, he made some phone calls and he came back in and said that everything was straightened out and that I would get the 3.5 ton unit for $3498 as quoted.
The "Team" members never left so I assumed they had another unit in the truck that was 3.5 tons therefore they did not need to leave to get the correct system. However, at the end of the day when the "Team" member gave me the paperwork for my newly installed system the serial number was for a 3 ton unit.
The "Team" seemed pretty surprised when I asked why the serial number ended in 36 and not 42 if a 3.5 ton unit was installed. His response was that he was told that it was a 3.5 ton unit so as far he knows it was. But, I could see in his face that he knew he was caught.
If you do not know how to read unit serial numbers you can not tell what size your HVAC unit is. The information booklets have model numbers only so that they can be used for any size unit.
Most people do not know how to determine HVAC unit sizes. This company has probably done this SCAM countless times in the past without getting caught and will probably continue to do so.
The smaller unit will not be as effecient as the larger unit depending on the home size but it's hard to miss what you never had.By the time the unit goes out or has problems 10-15 years later most likely the owners will have sold the home and moved on or even if they're still there they still won't think to check the size.
My unit was replaced the next day. But like I said there is NO WAY this was an accident. These people knew what size unit they brought out and even after the error paperwork error was corrected with a phone call they continued to install the smaller unit. AND with 3 HVAC techs out there you'd think one of them knows how to read serial numbers.
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