I made an appointment for my rooftop air conditioning unit to be recharged with Freon. I was told that a "trip fee" was $95.00. While speaking with a receptionist I told her it would be advisable to send two technicians, one to access the AC unit on the roof and one to remain within the condo to control the power in order to help locate the AC unit (being a multiple unit building, several air conditioners run on the rooftop at once, making it sometimes difficult to identify the correct AC unit). The following morning I was contacted by a Dispatcher, confirming the roof access and ladder size required. I was informed that Technicians trucks are equipped with 20ft ladders, though, if need be, a 40ft ladder was available. I ensured the dispatch that a 20ft ladder would be sufficient. Upon arriving I was ordered to sign and initial statement of acceptance of the $95 visit fee. Following my acceptance of the pre disclosed visit fee the technicians informed me that a $255 roof access fee was required for the AC unit to be accessed and repaired and that if I chose not to provide the $255, I was still responsible for the $95 trip fee.
Having known that there was no way to provide a service (estimate, diagnostic, repair, replacement or any service) on a rooftop AC unit without first accessing the roof using a ladder, Gillece purposefully neglected discloser and guaranteed themselves a minimum of $95. This $95 was then used as an anchor for their intimidation used for the collection of an additional $255 in order to provide the service necessitating the trip (and trip fee). This is unethical and illegal.
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