Merry Maids repeatedly performed poor cleaning services, despite phone calls and notes left for the cleaners. When you call the office, the receptionist placates you and promises a better job "next time". Although we had a contract or list of items to be cleaned, they never cleaned everything they were contracted to clean.
They broke a vase and we let it go. They pulled an electrical socket out of the wall and we let it go. They chipped up our furniture and we repeatedly told them they need to be careful. After 4 consecutive bad cleanings, we told them to do it right the next time or we fire them. They did the worst job ever. We let them go. We asked them for the $100 or so to fix our furniture and their response was that they didn't do the damage. Funny, we had brand new furniture in a brand new house and they were the only ones to clean.
Called the national office, but all franchises are independently owned and operated so they could do nothing except make the situation worse. Do not use this franchise, they are more than bad. I'm going to file a claim to get the $'s. Stayed tuned.
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