I called to replace a regular lock with a turn-button on the knob. When the locksmiths arrived, they said their names were "Johnny" and "Tom", but had no ID or last names.
They advised me to put in a deadbolt, and I asked the charge, but they were evasive. I went ahead with a regular lock and a deadbolt, continuing to ask the cost. I also told them I wanted normal locks that wouldn't add to the cost, and they agreed to that. When the work was done (keying locks also to match present keys—I think the charge for that was huge) they presented me with a bill for $700 and ran my VISA through their system. The invoice had no name or address on it. I wanted them out of the house because there were 3 of them and only my daughter and I at home, so I let them go. When I called the company I got the royal run-around. After 4 different calls, I got no response. Someone named Richard Lawson was supposed to call back, but of course never did.
Mary
Alpharetta, Georgia
U.S.A.
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