I met the sales people in my office on 3/13 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits.
I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mike G my primary point of contact and explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven.
At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame Mr. T the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return. On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, without telling me two days after my emails and conversations with Mr. G on April 11.
Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike but took his word for it when he told me he would arrange for its return.
On May 6 I called Blue Haven and spoke to their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. G and assumed all would be fine.
To this day Monday May 19 I have tried on several occasions to phone Patrick L the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent
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