Complaint / review text:
I purchased a queen size mattress set from American Mattress in 2006. After only 2 years we were experiencing same sagging. I went back to the store and requested a copy of the receipt because I thought I lost the original. On the bottom of the reprint, it said floor model, sold as is. After reading that, I went home and searched every receipt I had and found my original. The original did not say that on it. I went back to the store, and showed the store manager the 2 receipts. He confirmed that a floor model was delivered and the receipt had been changed after the purchase. His resolution to the problem was for me to pay for an inspection, and they would then replace the mattress under warranty with a new one. The Serta inspector came out and said there was nothing wrong with the mattress. He place a leg on my bed and measured it with a string measuring tape. Weeks passed and I heard nothing from the store. I proceeded to call every few days and still got no results. After filing a complaint with the BBB, someone from their corporate office called and offered me an instore credit toward the replacement of the mattress. I agreed to the settlement, went to the store picked out a new mattress and paid and additional $250 for the upgrade. When the driver came to deliver my mattress, he said there was a stain on my mattress and could not deliver the new one. Now I am out $40 for a bogus inspection, $250 for the upgrade of a new mattress that I never received, and stuck with a floor model mattress that I paid full price for. American Mattress frauds their costumers and when they are caught, they lie their way out of it.