Under agreement with AllBrand Windows dated October 25, Polybau vinyl-frame windows were mounted Nov 19. The task contains eight models linked in a variety of combinations for three windows. One screen was designed incorrectly. That screen exhibited many issues. The obvious was the most effective of the best hand side bottom sash was about an inch above the left-side. All windows needed substantial pressure for installation. All windows are out-of block consequently of bending the body at installation. The structures are too big to suit within the previous body.
The person who calculated the windows and transformed the setup of 1 delivered to examine the screen on November 29. It wasn't a reasonable visit.installing the right screen was planned for December 14, postponed towards the 19th. Exactly the same issues are apparent within the screen. Another company phone was created. The screen was eliminated and also the aged body was assaulted having a two-pound hammer along with a SawsAll within an try to pay for that poor unique dimension. Reinstallation didn't resolve the issues.
I named December 26, to demand modification of the issues. A “Service Request” was delivered from AllBrands, Sunnyvale (Hasan?). Without contact from AllBrand on January 11, I named Frederick Thiers, Consideration Manager for aid. He suggested the agreement performance was “out of his hands” and also to contact the Local Director, Ryan Lucchesi, mobile phone 510 719 9259. I left a note. There is no reaction.
On January 14, I named and was handed a Jan 18,9am to 12am reply time. Something Agent (Ernesto) reached 12:30pm. I highlighted the out-of rectangular problems of the windows. He got images and suggested he'll require help take away the screen.
On January 30, without contact from AllBrand I named departing a note at their Common Callcenter, there is no reaction. On February 1, I named Anita, the only real individual who has answered to my calls, she got Ryan Lucchesi and he agreed to examine the windows on February 4. He came promptly and examined the windows and required sizes. I highlighted the out-of rectangular situation about the toughest screen, all the windows possess the same issue.
On February 8, Ryan named and recommended “we is likely to be adding new windows”. Again, no additional contact. I contact Customer Support, 510 293 5850, on March 3. I had been recommended that there is “nothing to become requested or even to be installed”. The Manufacturing supervisor was to become contacted along with a call-back created.
On March 4, Anita named to recommend contractors might appear on March 10. They did and decided they couldn't create modifications to fix the issue. Again I named Ryan Lucchesi, Local Director on March 17 and three consecutive times.By nowadays March 27, there's been no reaction.
I'm left with windows that are not weather-tight with no proof that AllBrand Windows or polybau is going to do something about this. When you have a with AllBrand or are planning of adding polybau windows provide me a phone I'll let you know things to examine before you spend them, 408 723 2854.
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