First of all, I have to say that I like the product (double-pane windows) that we got from the company, but business practices are just HORRENDOUS in our case.
As our first encounter with K-Designers, we installed 2 windows and 2 patio doors in 4 bedrooms. Everything went well then — we signed the paperwork on Sept. 20 and everything was finished by Oct. 12.
Then the sales manager approached us again and asked if we'd like to complete the rest of the house. We signed paperwork on Oct. 29 to start it off (with the estimated completion date of Dec. 12th).
After finishing up most of the windows and doors within a month, the last one to be done is the kitchen window, which is a new construction requiring a building permit. Around Nov. 20-23 the installer removed the old window and placed a new one into the wall (just the frame and insulation — no finishing), a city inspector came on November 26, the installer came again on Nov. 30 for the next work stage, which again needed city approval — but the installer asked us to sign off on the entire project so that the company gets paid off to meet sales target — and promised that as soon as the approval is there, he'd come and finish all the remaining work. We foolishly agreed and paid.
City inspector came by on Dec 4th and signed off on the installation. It's now February 4th and the project is still hanging.
The Holiday season was busy for K-Designers, so we had to live with a window wrapped in insulation material and barebone wood frame for a month (wide opened stucco and inside of the house).
Then they came in and placed drywall around the window and a first layer of stucco outside in the beginning of January — and that's where it is right now.
The company keeps rescheduling installation. I'm told that I have to "understand" that the company has a lot of projects and installers are busy at another location — is that a good excuse for me?
I'm considering the following steps to solve the issue:
— sue the company in small claims court
— filing to BBB
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