At the end of August I went to the RoomStore and was approached by Bruce, the salesperson. He said that he would just let me look around and that if I needed anything, to find him, otherwise he would check with me in a few minutes. I found what I wanted and had Bruce write it up for me. He told me that since I was buying more than two items that he could give me 40% off of the third item, which he did, he also said that he was going to give me an extra $100.00 off of my purchase because "I was a student and was getting my first apartment and he remembers how hard it can be just starting out." He also said that because he was giving me the extra $100.00 off that he was going to go ahead and put the warranty in the deal to cover my leather couch. I thought he remembered how hard it was starting out? This extra $90.00 warranty isn't helping anything. So, I didn't even think about it until later, and by that time it was too late to remove. So, Bruce then told me that included with the warranty is a leather care kit which I would get when I picked up my furniture about a week later. So, here begins the saga! I went to pick up my furniture and was told that one of the glass end tables was not there, and would be there in a few days. I was okay with that, however, it was not one table, it was the bases for both tables. Then, I went around back to pick up my furniture, and the couch was not the right color. Apparently, Bruce had written down the right color, but the item number was wrong. Isn't that the reason they put the item number AND the description, to keep mistakes like this from happening??? I personally do not think it was a mistake as Bruce says it was because Bruce was trying to push this particular color the entire time. Bruce told me that I could go ahead and take the wrong couch home and he would have the right one delivered in a few days. After I got the couch home I decided to go ahead and keep it because it looked pretty good. Then I was told that the leather care kit was on backorder and that it would be UPS'd to me within a week. Well, about three weeks go by and I have yet to see it, so I call customer care to be told that it was NEVER on backorder and they were never out of stock in the past six months or so! Well, why do you suppose Bruce told me this??? I haven't a clue either! So, before the deal with the leather care kit, I get all of the furniture home and realize that the end tables don't fit. I get approval to return them, but wouldn't you know it The RoomStore doesn't give cash refunds! So, I'm forced to purchase a bed from this place. It may not seem like a bad experience, but you DO NOT want to deal with this place. It's worth spending a few extra dollars to go to a more reputable and more customer service orientated place! The manager is never in or is always on a call and the people at customer service say that they cannot control what their salespeople do??? Oh, and by the way, if you search on this site a bit more you WILL find at least one other complaint that lists Bruce by name!
Brandon
Mesa, Arizona
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