Usacomplaints.com » Construction & Repair » Complaint / Review: Purely Water - Aquamaid//Purely Water Corporate Office Located In Florida Scam. Does not deliver promised Gift Card, Salesperson harrassed and wouldn t leave elderly lady s home. #250826

Complaint / Review
Purely Water
Aquamaid//Purely Water Corporate Office Located In Florida Scam. Does not deliver promised Gift Card, Salesperson harrassed and wouldn't leave elderly lady's home

My mom received a card in the mail about five month ago, promising a gift card to Home Depot in exchange for making an appointment to have someone come to her house to test her water. The card listed the company as "AquaMaid". They sell water purification systems. My mom called the number and made an appointment.

A salesman came out about a week later. My mom is in her 60's, and a widow on social security. He wanted to sell her a water treatment system for 6K. I came to visit her at her home during my lunch break, and listened to him while I ate lunch. She told him she couldn't afford 6K, so he "called corporate" and VIOLA! The price was now 3K. She said she couldn't afford that either, so he made another call and WOW! The price was now 2,500.00 plus she would get a "coupon book" for local businesses. She was thinking he was going to be selling an upgraded Brita-type water system for a few hundred dollars, and she was sorry that she couldn't afford the AquaMaid.

I called her from work an hour later and he was STILL THERE! She sounded kind of nervous, so I asked her if she wanted me to call the police if he was still bothering her and not leaving, or if she wanted me to come over again and ask him to get out. She said no, and I said I'd call her back to see if he had left. This man aggravated my mother for close to 2 1/2 hours for an appointment that she was told would take 1 hour max.

Now, its been five months, and she hasn't received her gift card. The one number on the back of the original card mailed to her was out of service, with no forwarding number given. She called another number that was given to her by the salesman, and she was promised it would be mailed in "7-10" days. Never came. She has called every two weeks for three months and has been told the same thing.

I finally called today because I HATE SCAMMERS! I talked to the lady, and asked why the number on the back of the card was no longer in service. She said they closed that office down. I then asked if I could talk to the sales manager in Cincinnati, and she said all calls get forwarded to this number. So I can't get in touch with the manager? Nope, I have to talk to her. I also told her I spoke with the Water Quality Association, and they advised me to call the Attorney General, because this was a classic water scam. I asked her why the salesman would offer a 6K system for 3K, and she said that was all up to the salesman... He would be the one getting no commission, and that was their at cost price. Why would a salesperson spend close to three hours to not make any commission? I also asked her if the company would get aggravated if he made them no money selling it to her at cost, and she was silent for a second.

She's supposed to be calling me back so I can find out who this salesperson's name is and so I can talk with the area manager. She also gave me a number for "Dolly" who is now handling the gift card redemption (A Florida Number). I called and left a message...

Do NOT let these people scam you! They are located in Orlando, Jacksonville, and Tampa Florida. Also located in Cincinnati and Columbus, Ohio. There are other "Purely Water" companies that are legitimate *one's in NJ*, but this is NOT LEGIT.

I will update with the resolution... And if I don't get one, its off to court.


Offender: Purely Water

Country: USA   State: Ohio   City: Cincinnati
Phone: 18667756243

Category: Construction & Repair

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