I recently received a Safety Notice - Recall of Certain GE Dishwashers from GE Appliances and my dishwasher was listed as one of the recalled ones. The letter stated that if I wished to "... Replace the dishwasher with a new model you can use the rebate of $150 for GE dishwashers and $300 for GE Profile and GE Momogram dishwashers that GE is offering on the purchase of a new dishwasher."
I went to Home Depot on 10/14/07 and took my recall letter and showed it to the salesman who was selling dishwashers and told him I wanted to purchase a dishwasher since I was going to get $150 rebate since the present one I had was recalled. After he read the Safety Notice a few times that I presented to him that GE sent me, he directed me to certain dishwashers. I took one of the dishwashers off of the floor, because after calling my son, my son said he would install it rather than Home Depot charging me. I picked out one dishwasher that was for $247.00 on sale that the salesperson led me to and the salesperson was nice enough to place that on a cart, so that my son and I could transport it home.
On 10/17/07 I called the salesperson again, because I remembered him telling me to remove something off of the dishwasher before I discarded it to be elligible for my rebate. He told me that I had to remove the label inside the dishwasher with the model and serial number on—which I did.
My son installed the dishwasher and I then went to the GE website to print out the rebate form and LOW AND BEHOLD—there now appeared specific models of specific dishwashers that were eligible for the $300 and $150 rebates! These model numbers were not printed on the original Safety Notice that was mailed to consumers; they were only printed on the rebate form! I filled out my rebate form to find out that the dishwasher that I had purchased and WAS ALREADY INSTALLED did not qualify!
I called the Recall Department and spoke with Samantha on 10-18-07 at 10:23 AM and was told that there was nothing they could do for me and they were not responsible for Home Depot selling me the wrong dishwasher! I argued the fact that no where did it give on the actual Safety Notice recall letter and specific model numbers of dishwashers that had to be purchased in order to qualify for the rebate. Samantha stated that the letter was in fact misleading, but they could not be held accountable, or reliable for Home Depot misinforming the customers and there was nothing they could do about it.
On 10-18-07 at 10:47 AM, I contacted U.S. Consumer Product Safety Commission at 1-800-638-2772 and filed a report and spoke with Michael June and gave him a report of how I felt I had been decieved. Ms. June said that they would contact the company and let me know the results.
Isn't this a nice decieving way to get consumers to purchase more dishwashers from GE through their misleading recall letters?
Beware of the ge dishwasher recall letters, because they are not what they appear to be.
GE now needs the cash, because of all the recalled products and they have to make it for it someway.
I'm planning on taking this to Small Claim's Court if I get no satisfaction. I have been deceived and mislead.
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