There was a report earlier that United Air Temp drops from maintenance contracts customers who buy cheaper a/c units from elsewhere. As someone mentioned, a/c maintenance contracts for residential units are not necessary, most people can do the maintenance themselves.
But I heard from somewhere that they also talk people into buy plumbing maintenance contracts. And apparently they may switch these, so people who think their a/c units will be maintanained, find out that they only have a plumbing contract! And anyway there are much cheaper and better performing services in the area (see Washington checkbook). It's pointless to use them.
The silly thing is that they have testimonials up front on their web site. Try to enter the real complaints there!
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