This company engages in dishonest, deceptive, unethical and unconscionable business practices. They changed the terms that were agreed upon in the middle of the move while my belongings were held on the truck and I was being charged hourly. The rates went up when they realized they needed another truck, then another man, a new rate, a new and excessively higher overtime rate, an additional charge for a second truck and overnight storage. Unbelievable slime tactics.
I contacted All My Sons at the Jupiter telephone number to book my move. I agreed to an hourly rate of $116/hour. The terms were based only upon the square footage and size of my home and the home that I was moving to.
The movers showed up with one small truck.in the end, my move required more than two full trucks.in the middle of the move, I was handed off to Reesa, John, Robert and Eddie, each one denying that they knew anything from the other. Less than 3 hours into the move, they realized that I did need a second truck. Then began rate changes, increased overtime charges, unjustified additional charges and a lack of explanation or paperwork to itemize the charges.
Day 2 of the move, they showed up without any paperwork, not even the inventory of boxes and furniture - nothing but a credit card slip to sign before they would unload (after they were waiting at my new home since 7:30, at the hourly rate, waiting for my closing, ultimately starting to unload at 11:30). To date, I have still not been provided with anything justifying the charge for the second day - at what rate? How many hours? How they arrived at their grand total?
In the end, I was charged over $5,000 for a local move of less than 5 miles. Their reputable competitor - Fazio's - offered me a guaranteed estimate of $2,145 which included 3 trucks, 7 men, and overnight storage.
0 comments