Got a flyer in the mail for these guys and we needed to move at the end of the month (April). The advertise an hourly rate that is competitive with other movers in the area so we called them. On the phone we asked if they had any additional charges other than the quoted rate, they said no.
The day of the move comes and three guys show up in a U-Haul. I show them what they are to take and what to leave (we only wanted them to move the furniture that wouldn't fit in my truck). After that they went back out to the truck and then came back in with a work order showing that they would charge their rate $54.50/hr the following surcharges: $39 for shrinkwrapping furniture, $39 for stairs, 12.8% sales tax (sales tax on labor?), 19% fuel surcharge on the total??? I was so ticked off, but what could we do, we had to move that day, we didn't have the time to wait (and I am sure they know this). After they loaded the furniture (which took 1.5 hours) we drove to the new house. There they gave me a total that I had to pay in cash before they would unload anything from the truck. But the total didn't add up and no matter what math I used I couldn't get it to come out. The wanted a total of $553!!! They put in a "estimate" of 2 hours to unload. So they wanted a total of 4 hours of labor, 1 hour just for showing up, $39 * 1.5 for shrink wrap, $39 * 2 for stairs (old house new house) their tax and surcharge and apparently an additional ripoff fee that they wouldn't disclose. I was furious and should have called the police, but paid up instead.
Avoid this company, they will rip you off faster than fast and if you don't have cash, they will steal all of your possesions and put them in storage and then charge you for that too. Avoid, avoid avoid!!!
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