We bought a $2500 bedroom set and purchased the extended warranty.
The furniture was delivered and we noticed that one of the pieces was damaged. The delivery guys told us to contact the company before the one year warranty expired and they would take care of it.
We contacted Roomstore and they sent out a repair guy. He looked at the damaged piece and said that they would replace the damaged part.
We were later contacted by Roomstore and they said that they would not fix or replace the damaged furniture. They said that although we were within the warranty time frame the damage did not qualify to be covered by the warranty. Whatever that means!
They tried to feed us alot of carpentry/craftsman jargon. They refused to do anything to rectify the situation. The part that angers us most is that their delivery guys caused the damage and their repair guy said that it would be fixed or replaced.
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