We purchased a wallsaver recliner Nov 17. It was placed on order and did not come in until Dec.9 months later then seat was falling apart.
A technician was sent out and ordered a new seat which was installed in Oct.1 month later that seat started falling apart.
Technician came out again and determined that this was a manufacture defect. Unfortunately, this chair has been discontinued so they cannot replace it.
RoomStore refuses to give us a refund even though we were well within the 1 year warranty. They said we can choose another chair but we have not been able to find one that we like and we have only 30 days to make a choice.
We purchased the Fabric Protectin and 5 year extended warranty which they will not include in the cost of the new chair (even if we could find one)
I would not recommend purchasing from RoomStore. Furniture is sub-par, poorly made and they do not stand behind their warranty.
Letters are going out to the BBB, Chamber of Commerce, and VP of Operations.
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