We researched several moving companies before we decided the easiest, least expensive route would be containers we packed ourselves.
We choose Pack and Ride because Jeff Farleigh was so reassuring, constantly telling us not to worry everything would be fine.
It was a stressful, sad time in our lives and we needed to hear those simple words of reassuance.
We told Jeff we needed 2 containers and he insisted on sending us 3 "just in case". He told us we would only be charged for the containers we actually used.
We filled, marked and labeled containers #4 and #8. We then contacted Jeff on 11/28/06 to pick up the filled containers and told him we had only used 2 of the 3.
He said once again, "no problem don't worry about it, theres no charge for containers you don't use".
We were caught in bad weather on our way to our new home, but none the less, we stayed in constant contact with Pack and Ride.
Once again we were reassured everything was fine and the containers would be held for as long as we needed. The original agreement offers 1 month free storage with the rental of conatiners.
On December 18th we received a phone call from a delivery driver saying she was "right around the corner" from our new address and would be delivering our belongings.
We immediately called Jeff and told him this is not acceptable as we have not even closed on the house yet. When he returned our call he asked if we could have our things delivered somewhere else because the driver was within a couple miles of our new place.
This put us in a quandry and we had no choice but to hurry over and see if our containers could be delivered early.
The previous owners reluctantly agreed ~ what an awful situation! They were NOT happy because they were also moving out at the same time.
Now that we have moved into the house, Pack and Ride has picked up the containers. We checked our charges and guess what? Yup. You guessed it!!? They charged us for all 3 conatiners even though we actually asked for and used only 2.
We called Jeff yesterday and he denies it all, doesn't know what we're talking about. Blah blah blah. This has been totally unbelieveable. These guys are scammers!
We have filed a complaint with the Federal Motor Carriers Administration and the Richmond Virgina BBB. We intend to persue this within every means of the law.
They have a Federal MC #523313 listed on their website but no record of them or that number on the FMCA's website. Https://www.1-888-dot-saft.com/
Beaware of Jeff "the silvered tongued devil" and watch for Frank's act ~ he doesn't know anything about anything.
The Richmond Virginia BBB lists Frank Cordi as the President of Pack and Ride.
Http://www.richmond. BBB.org/companyreport.html
T
Montague, Michigan
U.S.A.
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