My carafe broke while I was brewing a pot of coffee. I found AAbree Coffee when I searched for my particular model number. I needed the carafe ASAP and paid for the extra shipping. They sent me the wrong carafe and when I called the Customer Service number they told me they would send me a RMA # that HAD to be sent within 7 days or they would not take there product back for a credit. I sent it FedEx to make sure that was taken care of. My total expense for this was 22.34 for the Carafe and 32.00 in the first shipping and 10.32 for me to ship it back. I only was credited the 22.34 for the product. I called again to ask if there was another credit due that would be for the shipping and they told me NO. "We only will credit the product amount and NOT the shipping." I am very disappointed with this company and there bad attitude when it was there mistake and not mine.
On another note: I called Cuisinart direct and they sent me a new correct carafe for free under my warranty. Lesson learned to call the manufactur first..
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