Below are the copies of emails I sent out to StormVac. I ordered the StormVac, was not satisfied with its performance, so i emailed Stormvac customer Service to let them know tht I was sending via ups the vacuums back, and asked for a refund, as I was returning the merchandise before th one month money back guarantee had run out. These were returned in the original box, one had never been taken out of the box, and I simply asked that a credit be given to my credit card, or a check be mailed to me minus the shipping charges. I have never received a response from Stormvac, and when I last called the number I got I was referred to a number in New York who never answered. I then mailed all this same information to the New York headquarters office, and have never received a response from them either. I would ask that a refund check be mailed, as I have cancelled this particular credit card that they continued to charge me after I had returned the vacuum.
Date: Mon, 10 Apr 20:18: 19 -0700 (PDT)
From: "j styles" Add to Address Book Add Mobile Alert
Subject: order no 7783696
To: [email protected]
Dear Customer Care:
Order No: 7783693
Invoice No. 165361
Jeanette
Please see the enclosed attachments. The first is a
copy of the email I sent to you on 2-11-06, telling
you that I would be returning the two windstorm
vacuums that were shipped to me on 1-16-06.
The second is confirmation of shipment of these
vacuums via ups on 2-15-06.
I asked that I be refunded the amount (minus shipping
of course), placing my name, address, phone number,
order refrence, and invoice number, asking that the
card I used to place the order be credited.
I am quite upset at this point, as not only was my
credit card charged initially for the $94.92 ($37.00
shipping) on 1-13-06, posing on 1-16-06. On 2-8-06 my
card was charged $39.95, before the vacuum was
returned.
However, on 3-7-06 my card was charged once again for
another $39.95 several weeks after the vacuums were
returned.
I realize that I will not be credited for the shipping
it cost to send this out, even though when I sent the
same back to you, in the same shipping box you sent it
to me in, it cost me $18.02.
I am asking that you respond immediately to this
matter, and credit back my credit card in the amount
of no less than $137.82.
If I do not hear from you, this will all be forwarded
to my credit card company in dispute.
Date: Sat, 11 Feb 13:14: 06 -0800 (PST)
From: "j "
Subject: Vacuum Return
To: [email protected]
Dear Windstorm:
I ordered the windstorm vacuum on the 8th day of
January, shipped and invoiced on the 16th day of
January, arriving at its destination several days
after this.
I have tried the one vacuum, and I am not very
impressed, as I spend more time bending over and
picking up little piece of lint and threads from the
carpet. If you turn this vacuum on more more than just
3 or 4 minutes, it gets extremely overheated, and
doesn't seem to have the suction power needed to pick
up these items from the floor.
I tried to pick up small particles from the kitchen
floor a well, and it just seems to push these around.
I am sending this back to you at the address listed on
the invoice in the shipment. I would appreciate a
refund made to the card in which this order was placed
under.
If you need any futher information, please let me
know. I am shipping this package out on Monday the 13th of
February.
Thanks,
Jeanette
UPS United States
Track by Tracking Number
View Details
Status: Delivered
Delivered on: 02/15 1:32 P.M.
Signed by: GONZALEZ
Location: RECEIVER
Delivered to: LOS ANGELES, CA, US
Shipped or Billed on: 02/13
Tracking Number: 1Z 820 X08 03 0324 025 1
Service Type: GROUND
Weight: 22.50 Lbs
Package Progress:
Location date local time activity
los angeles, ca, us 02/15 1:32 P.M. Delivery
02/15 7:58 A.M. Out for delivery
los angeles, ca, us 02/14 11:22 P.M. Arrival scan
cerritos, ca, us 02/14 10:52 P.M. Departure scan
02/14 7:54 P.M. Origin scan
02/14 6:39 P.M. Arrival scan
salt lake city, ut, us 02/14 3:38 A.M. Departure scan
02/14 12:45 A.M. Arrival scan
rock springs, wy, us 02/13 9:30 P.M. Departure scan
02/13 6:39 P.M. Origin scan
us 02/13 8:09 P.M. Billing information received
Tracking results provided by UPS: 04/10 10:51 P.M. Eastern Time (USA)
NOTICE: UPS authorizes you to use UPS tracking systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Any other use of UPS tracking systems and information is strictly prohibited.
0 comments