On June 23rd this year, I purchased an office chair (B1630) with an extension, from Podany's Office Furniture.
My office was not quite set up so, it was some time before I could use the chair. After that, I used the chair quite a bit.
However, because the chair is defective, it tilts to one side thus forcing me to sit in an odd position. But, this tilt did not become immediately apparent.
As a result of the problem with the chair, the right side of my back is, as I write this letter, in a very bad spasm and the pain is exceedingly distressing. This back disorder did not happen immediately. It took some time to manifest.
Wondering if it was the floor of my office, I put a level to the floor and then to chair and discovered the floor is fine but the chair distinctly tilts to one side. So, I brought the chair back to Podany's today (7-11).
At Podany's, I met Blair (ROR REDACTED FULL NAME) who said he was the on-duty manager. His card says he is an account representative.
He said I cannot get a refund for defective merchandise. It was past the 10-day period. He informed me that it's been 20 days since I bought the chair. I could however, get a store merchandise credit. I don't need it. I need an office chair I can use now.
Blair then said a technician would be able to possibly level the chair on July 17th, nearly a week from now. I asked if that was a guarantee level. He said no.
He also said it could be the floor of my office that was not level. I told him it was and then I demonstrated for him, in the store, with a four-foot level that the chair was defective. He responded that the floor in Podany's was probably not level.
I then asked Blair if he would please assemble another chair to see if that one was level. He said no.
I asked why. He said "What if that one isn't level? Am I supposed to open 40 boxes of chairs to find one that is level?"
I explained to Blair that going for a week without a chair was not tenable and that I wanted a refund so that I could purchase one elsewhere. He said no, he wouldn't do that but, if I wanted I could take the defective chair back and use it until the 17th when I could bring it back to have it repaired.
Blair did not seem to understand that the chair was the cause of major back pain for which I am going to have to see a therapist. So, I again told him that I cannot use the chair because it is defective and causing me a lot of pain.
The abysmal customer service I received today from Podany's was astonishing in its callousness. Add to that an unbelievably restrictive return policy that does not take into account any responsibility for selling defective merchandise and I am left with the impression that Podany's does not need or want, return business or referrals.
This is a ripoff business because I am in a lot of pain, I don't have an office chair and they could care less.
I guess their policy is "Take the customer's money and run".
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