I was involved in the Maytag class action lawsuit against Neptune front loading washing machines.
Maytag replaced a ring in my machine that was supposed to remedy the mildew problem I was having. It did not resolve the problem. (this was in Late November)
I have since contacted Maytag and its representatives by e-mail and phone on several occasions (In 2006) to ask that my machine be replaced due to the problem not being resolved.
I was told that my case was closed and all they could do was offer me cleaning tips on how to keep mildew from building up in my machine. Such as using lime away and bleach. I was also told to use powder detergent as liquid detergent contributed to my problem.
I don't think I should have to resort to using these methods to keep this problem under control.
I paid $1,000 for this machine and I think it should be replaced!
DO NOT BUY from Maytag!!! The consumer service STINKS!!!
I was treated very rudely and uncaring by the people I talked to.
Their response was like: we are sorry but you are S—T out of luck!
They just need to admit there is a problem and fix it.
After this experience: i will never buy from maytag or its affiliates again!!!
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