First off, it is funny how all the positive remarks about HouseValues.com in this forum sounds like the same garbage you hear from their "Contract Department" when you call and try to cancel. One time I called and asked for the "Contract Department" directly and it seem to mysteriously dissappear once i was canceled. Anyways here goes my rant:
My wife got suckered into this lead scam with their strong marketing and sales department. It reminded me of a timeshares sales guy. After she digitally signed I realized she was taken. She went to call their "Qualified Leads" and none of the phone numbers were working. She called to gripe about the company and they told her to consult with her coach. I was like "this better be a damn good coach if he can take a non working phone number and make it work". Then I went to their website and put in a request to get the value of my home and I saw the issue at hand. There was a dropdown that read "Timeframe you are selling". The options in this dropdown did not even include a value for "Not selling". So basically everyone that went there to just get the value of their home was forced to say they were selling. After I realized she was taken I called to cancel and closed the credit card and told them they would be sued if they tried to take me to collections or charge my credit card again. We will see what happens. My favorite line from the contract Manager is "You have to work these leads these guys are not interested in selling right away". Let's see, if i am looking to move and sell my house i'd probably list my house while i'm looking to move. That way it will sell in a shorter period of time. I don't have to accept any offer on the home if one comes in. They want you to "work the leads" so they can milk you for a few more months before you decided to cancel and not pay the cancelation fee. I would not worry about the collections threat either. I'm sure you can get them to remove this from your credit by calling the credit agencies and filing a complaint. Anyways be aware.
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