Usacomplaints.com » Construction & Repair » Complaint / Review: Stormvac - IGIA - Fulfillment ripoff dishonest fraudulent billing. #158871

Complaint / Review
Stormvac - IGIA
Fulfillment ripoff dishonest fraudulent billing

I watched an infomercial which had an offer of a vacuum cleaner, sold by IGIA Fulfillment Corp, and called the Wind Storm Vacuum.

Address: 4900 Zambrano St, Commerce, CA 90040

The cost was 3 easy payments of $39.95. If the consumer called that day 12/19/05 the company IGIA would give them an extra/second vacuum cleaner for just 2 easy payments of $39.95, instead of having to pay the 3 payments. Shipping and Handing was $20.00. Sub total of $99.90. I called the phone number 1-800-717-9574 and placed my order by pressing buttons on the telephone to answer every question asked. There was an offer for a second vacuum cleaner (free) that would only include the cost of $20.00 for Shipping and Handling.
So far that brings my sub total of $119.90.
To sweeten the pie the company AGIA offered a free streamer with only the cost of Shipping and Handling. $18.95.

My Total amount, if I were paying a total lump sum, should have been $138.85. I had requested to have 39.95 plus shipping amounts taken out of my checking account then the following month pay the balance of $39.95. Plus $10.00 product warranty for five years service on the 2 vacuum cleaners only. Total of $158.95. When my order arrived I was shipped 4 windstorm vacuum cleaners and 1 steamer.

I spent the next couple of weeks trying to contact the customer service number 1-800-711-8357 to have the 2 extra vacuum cleaners shipped back to the company. I was able to get through on 1/8/06 and spoke with a female who said her name was Louie. I explained that I had received 4 vacuum cleaners instead of the two I had ordered. I requested a shipping label so I could return the two. I was told that it would take 2 weeks to receive, but after 4 weeks I still had not received the label. I called again 3 weeks later, and again after weeks of not being able to get through I spoke with another customer service representative. I was told by this representative of AGIA that there was no note on the screen about my previous call for a shipping label or that there had been any problems with shipping. I again stated the problem and told the female representative that I needed a shipping label. She said ok that it would be 2 weeks again. But before I could ask her name she hung up. I also sent an email to the company but have gotten no response.

Now it is March 16 and I still don't have a shipping label and AGIA took $233.90 out of my checking accounts on 12/21 and then took another amount out of $79.90 on 1/12. Totaling $313.80.

I am so very frustrated that a company would handle business like this.

I can't get through to the customer service number for weeks at a time, I can't get an honest answer from any of the two representative I spoke with, I can't get a shipping label to send back the 2 extra vacuum cleaners, AGIA has over drawn my checking account and caused 2 checks to incur overdraft charges of $60.00 extra out of my account. I am quite sure if they AGIA would take advantage of me like this they will take advantage of others as well.

Richard
St Petersburg, Florida
U.S.A.


Offender: Stormvac - IGIA

Country: USA   State: California   City: Commerce
Address: 4900 Zambrano St
Phone: 8007118357

Category: Construction & Repair

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