I ordered some high-end bedroom furniture from FurnitureBestPrice.com in August. I spoke to several discounters, and this one gave the best price (around $7000) for the Bernhardt furniture I wanted.
In October the furniture arrived. It was caked in thick dust and had several prominent defects. The delivery crew took it back and FurnitureBestPrice agreed to send new pieces.
The new pieces arrived in January but they also had problems. The delivery team agreed that the problems were serious. They wrote a delivery report and took the furniture away.
There was no shipping damage. All the problems appeared to be manufacturing defects. We noticed dented wood, numerous chips, uneven finish, bubbles in the finish, cracks in the wood (one leg had clearly cracked off and been re-glued). Some of the joins were uneven, and the backings were severely damaged. Some of the problems would be hidden from view, but many were quite prominent. I can speculate that the pieces were factory rejects or badly refurbished items, or even imitations, but I don't know. The furniture was simply unacceptable.
I contacted the company and the owner told me that Bernhardt furniture is like that now, since they started manufacturing in China. She refused to refund my money, saying there was nothing wrong and I got what I deserved for ordering cheap furniture from China.
I am still hoping to resolve this with FurnitureBestPrice and avoid a long battle in the courts, but I am willing to fight to get my money back if necessary.
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